'10 Minute Tip' by Iain Row - Systemising Customer Service - 7am until 9:30am
Iain Row has been building software for over 25 years, and as the owner of Prominent Media has built a team of excellent local software architects.
Since launching Fintrano in early 2025, he has watched ambitious local businesses delight their customers and get amazing results through the smart, simple Fintrano app.
Iain works really well with operations managers, and sales managers, of mobile service businesses.
About the conversation:
The unexpected benefits of systemising customer service
Here's what you'll learn
Simple systems give great results
People trust a message from a system more than a message from a person
Better customer service can make your business run more smoothly
Systemising customer service makes growth less painful
Understanding your customer journey makes getting reviews much easier
You'll enjoy some great hints and tips on how to get all the benefits of delivering great customer service, with none of the pain. Would that be useful?
