28Oct 2016

Milton Keynes Top CRM Expert

'10 Minute Tip' by Pam Mannell

I have provided training and consultancy in a wide range of CRM and associated applications since 1998.The main ones have been Act!, GoldMine, QuoteWerks, Microsoft Dynamics CRM and SuperOffice, although I have some knowledge of a number of other systems and add-in products as well.Having been involved with a wide variety of CRM solutions since 1998, I bring with me a wealth of knowledge in customising CRM applications to meet client needs. With a background in IT technical and application software training I am also able to provide both standard and bespoke training to enable clients to get the most from their investment in CRM solutions.We offer a comprehensive range of services to support these products, and associated products that includes business requirements analysis, customisation, installation, training and on-going support. At RD Associates I was involved in the implementation of CRM solutions into businesses of all sizes, from single users to large multi-site companies with 100’s of users. I designed and wrote most of the training courses for RD Associates, and often this involved designing complete bespoke training packages for companies.My background at MDIS saw me involved in implementing software solutions to organisations such as Local & Central Government, Police Forces and commercial companies. Both my previous roles at RD Associates and MDIS included:• Requirements Analysis• Project Management• Training• Technical Support• Sales SupportSpecialties: Microsoft Dynamics CRMAct! - ACC accredited on v17 and Act! Premium Cloud v17SuperOffice CRM - Sales & MarketingGoldMine (Standard, Corporate & Premium) & GoldReachQuoteWerks

About the conversation:

6 Strategies to improve Sales Velocity 

 

Sales velocity is similar in concept to any other type of velocity measurement. In a car, velocity is a measure of its speed i.e. miles per hour. Sales Velocity measures and predicts the “£’s per day” – how much and how quickly is your business making money? Sales Velocity can also be used as a predictor for future revenues. 

 

Microsoft Dynamics CRM can be set up to measure this very important metric, and sales improvement plans can be devised to increase Sales Velocity. First, to understand how sales velocity can improve sales performance we need to understand how it is measured. 

 

The Sales velocity equation is as shown in the diagram. 

How to get the most from your CRM Training

How CRM can help improve your Sales Velocity 

 

To improve performance each of the variables needs to be measured and strategies need to be devised to improve overall sales results. 

 

 

1. Formalise and enforce a sales process 

Many organisations think they have a sales process but it is undocumented and not enforced. Formalising the process is the first step to being able to improve sales velocity. 

 

Microsoft Dynamics CRM can be configured to manage each step of the sales process. The diagram below shows a typical sales process with the various stages. Within each process stage, tasks can be added to help sales people qualify their leads. 

 

http://www.crm-dynamics.co.uk/_webedit/cached-images/234

Microsoft Dynamics CRM also helps reinforce best practice and can provide an approach to measure the adoption of the process. 

 

2. Focus on it and measure it in Dynamics CRM 

Once you have defined your process you can start to measure sales velocity. Dashboards and charts are used to inform business leaders of progress, and improvements can be compared month on month. 

 

To identify where to improve sales performance, the data in Microsoft Dynamics CRM can be sliced and diced in a variety of ways to compare what is working well and what needs improvement. 

 

3. Improve your Win Rate 

Is your pipeline flabby or fit (this will be the making of a new blog soon). Poor performing sales people are often those who are reluctant to “qualify out” any potential opportunities. They like the comfort of a large pipeline, however unrealistic it is. 

 

By qualifying out “bad business” they will have more time to spend developing the right opportunities, which can lead to them closing quicker and improving sales velocity. 

 

4. Qualify Early 

As explained in point 3, it is important to qualify out unrealistic leads and opportunities. The sales process configuration within Microsoft Dynamics CRM can make it easier for sales people to not only qualify their leads but qualify early. 

 

The Sales Process framework prompts the sales person with open questions so they can qualify early and concentrate on working on opportunities that are more likely to close. Of course, every business and sales process is different so this is totally configurable to your specific needs. 

 

5. Increase the Average Deal Size 

Adopting a solution sales approach enables sales people to present solutions to their prospects that delivery more business benefits than their competitors. This customer focused approach enables the sales person to bundle a range of products and services increasing the size of the opportunity £’s. 

 

CRM Dynamics Ltd has a Solution Selling Methodology Template that can be modified to meet an organisations specific needs. 

 

6. Decrease the Sales Cycle Days 

Building a solution sales approach focuses on the value your products and services offer your prospects. This approach will give you the confidence and ammunition to bargain your way to the most senior executives. If you have a compelling, value based argument and are taking to the top of an organisation, the decisions usually happen quicker.