'10 Minute Tip' by Paul Beesley - Customer Excellence
Paul Beesley delivers business growth to organisations, teams and individuals through quality people development. Paul leads Beyond Theory, an independent business training & coaching consultancy that is designed to improve your business and personal performance. Paul recognises that excellent customer service requires inspired people as well as the best products and slick processes to match. Beyond Theory provides training and coaching to make this happen for you, your people and your business.
Making good use of over 20 years experience in commercially driven HR and people development to work, Paul's training and coaching is guaranteed to win hearts and change minds or you get all your money back. Working with groups or individuals, using market leading psychometrics and the latest thinking based on CIPD and Engage for Success research, Paul's training and coaching will be designed, delivered and evaluated to improve your business performance.
In recognition of his expertise in the relationship between employee engagement and delivering customer excellence, Paul is on the judging panel at both the UK Employee Experience Awards 2016 and the UK Customer Experience Awards 2016.Paul chairs CIPD Northamptonshire. He is very active within the Engage for Success (E4S) movement and is a member of the E4S Thought & Action Steering Group.
About the conversation:
How to win friends and influence people, 2017
Top UK business training expert Paul Beesley shares today’s advanced science of persuasion to influence potential customers in a positive way. Don’t miss this 10 Minute Tip at the Business Growth Club Friday May 12th, 2017 upstairs in the Function Suite at Abbey Hill Golf Centre, Monks Way, Two Mile Ash, Milton Keynes MK8 8AA, from 7:15am until 9:30am
The six tips from the science of persuasion
It’s more than 80 years since Dale Carnegie first published his iconic book about positive influence. Although his basic concepts are still right, modern science has refined and developed the science of persuasion to a remarkably high degree. Paul Beesley’s 10 Minute Tip will show you how to harness this; to influence others to think positively about your business, and spread that positivity to your customers and prospects – all aligned with today’s business challenges that Dale Carnegie couldn’t have dreamt of. Scientific or not, though, these tips are entirely ethical and cost little (if anything).
Based on extensive academic research
This 10 Minute Tip is based on research undertaken by Dr Robert Cialdini (Arizona State University, Stanford University and University of California) which is well regarded and validated. It’s this work that forms the basis of the influencing and negotiation skills training run by Paul Beesley’s Northampton-based company, Beyond Theory. The information will be presented in a practical as well as informative way, so you’ll be ready to use it immediately with your customers and suppliers.
Beyond Theory: founded on principles, based on research and focused on outcomes“We’re about to celebrate our 5th birthday,” says Paul Beesley. “Since 2012 we’ve experienced sustainable growth by providing practical yet well thought through training and consultancy to our ever-increasing client-base. As director and senior consultant at Beyond Theory I provide leadership, employee engagement and customer excellence training and consultancy. I also manage our small team of associates. Before Beyond Theory I was a senior manager in HR at Nationwide Building Society after spending several years in the public sector and retail in both operational management and training & development.”