'10 Minute Tip' by Graham Hill - Shopper Anonymous
Graham has spent 20 successful years in the retail industry, in roles including Sales Consultant, General Manager, Regional Manager, Retail Development Manager and Head of Retail Rollout. The majority of time he worked in the telecoms sector, for FTSE 100 companies Vodafone and Dixons Carphone, and also spent 2 years working internationally across the Caribbean and Central America launching retail channels for the telecoms network Digicel.
As a result of his experience, Graham has a unique set of skills, ranging from delivering world class service and sales behaviours on the shop floor, to leading large scale teams across the UK and international markets to do the same. As an accomplished coach, trainer and presenter, combined with his knowledge of what makes a customer experience special, he is perfectly placed to add value to the businesses of Milton Keynes, Buckinghamshire and Bedfordshire and help them grow through the delivery of world class service.
Graham joined Shopper Anonymous, as he understands the value of world-class customer service and the importance of customer feedback to enable businesses to constantly improve!
About the conversation:
Do you know what your customers really think of your business? Learn how to solve the mystery to increase your sales and profits!
In this 10 Minute Tip, top Milton Keynes, Beds and Bucks Shopper Anonymous Director, Graham Hill, will share how gathering insight into the way you operate can deliver a great customer experience and more profit.
Don’t miss the Business Growth Club, April 28th 2017 upstairs at Abbey Hill Golf Centre, Two Mile Ash, MK8 8AA from 7:15am until 9.30am.
Whether you are B2C or B2B, at the end of this tip you will understand:
- The national picture: what are we good at and what needs developing
- The actions you can take now to make a difference in 2017
You will also gain solid insight and practical tips for ANY business that has customers, covering:
• Customers - Highlight the key areas that influence how customers feel about your business, and how you can ensure you deliver exceptional service
• Getting Feedback – Feedback is the key to giving exceptional service. How to encourage feedback, what to do with it and how to make sure lessons are learned
Shopper Anonymous: the largest franchise customer experience / mystery shopper business in the world.
Shopper Anonymous is the UK’s leading customer feedback organisation. Since 1998, they have specialised in producing the highest quality feedback through their mystery shopping and customer feedback solutions. They conduct thousands of quality projects each month across a range of sectors.
They specialise in:
• Mystery Shopping
• Customer and Staff On-Line Surveys
• Focus Groups
• Team Training
• One to One Mentoring
Graham Hill: more than 20 years’ experience in delivering world class service, in a range of roles from the shop floor to senior executive level, both in the UK and internationally.