'10 Minute Tip' by James Rowell - Business Process Expert - 7am to 9:15am
James Rowell has over 25 years of delivering management training, and academic education in the UK and Europe. His expertise covers - Operations Management and Supply Chain Management/Logistics.
Since 2018 he has been running Advent Management, a Strategy and Process Design consultancy, to support clients’ service delivery capabilities. Working with UK and international SME clients, projects include:
- process review/design for businesses in their growth stages
- redesigning organisations post-merger
- interrogating operations bottlenecks to overcome poor service delivery.James maintains a foothold in academia as a research supervisor with Cranfield University, School of Management. Previously, James has published research focussing on the management of international business with SME organisations, and especially the strategic management of processes in organisations to create competitive and consistent capabilities.
James works best with senior people in businesses that aren’t delivering service to their customers as easily as they want to. Usually because of costly processes, delayed delivery, or internal bottlenecks. James also works well with businesses that are growing beyond their current capabilities, businesses that have merged their operations, and businesses that are preparing themselves for sale.
These situations crop up in all sectors, and Advent Management is ready to support small and medium-sized organisations that want to remove these hurdles/barriers and improve their competitive capability.
If you are expanding your business, recruiting new staff, reviewing your processes – call James for a no-obligation discussion.
Contact: James Rowell: 07500 623 197
email james.rowell@adventmgt.com
About the conversation:
Discover How to Tame your Business Processes
Understanding the Impact of Processes on your Business and how you can improve their positive impact on customer satisfaction.
A) ContextUnderstanding the state of your business. Is it growing, stable, in a changing market? All of which create situations where you need to review how you communicate what you do to your customers and staff.
B) Confidence
Do you feel comfortable that you understand what your customers actually want from you both now and in the future? Do you feel comfortable that your staff have the knowledge to deliver consistent service to your customers?
C) Problems
Many businesses realise they have issues in their organisation. Many of which relate to high operations costs, untrained staff, holdups and bottlenecks, and delays in delivering to their customers.
D) Taming the Beast of poor processes
Working with an experienced process designer will help you see the wood through the trees, facilitating effective processes and improving your competitive capabilities.
Understanding your processes and sharing them with your staff, new recruits and customers will create confidence that your business will effectively deliver great service for your customers. If your customer have confidence in your business and your processes they will buy from you.
