'10 Minute Tip' by Ellen Willoughby
I'm Ellen, Director of All About Quality. I help you to define and clarify what you do by creating processes. Training everyone in your business to use the new procedures and ultimately help get you certified to standards such as ISO9001 to help you grow your business.In the last year my clients have included the following types of companies and standards:- IT service providers (CompTIA and ISO9001)- Funeral Directors (Business Improvement Project and ISO9001)- Scaffolding specialists (ISO9001) - Security manned guard and training providers (SIA and ISO9001)- Security and electrical installation (ISO9001)- Cable distributors and manufacturers (ISO9001)- Crane lifting management (ISO9001, OHSAS18001, Achilles, FORS)- Architects (ISO9001 and ISO14001)- Fire, PAT, Electrical Safety (ISO9001)I have a solid foundation in working with family businesses that are successfully growing. Having grown up in a family business and worked with many, I am uniquely placed to understand the issues you face and can help you create the solid foundation that is needed to take your business to the next generation successfully.BSI Associate Consultant Programme Membership Number 122
Silver member of LRQA Consultants Network
Practitioner of the Chartered Quality Institute.(PCQI)
Contact me via ellen@allaboutquality.net or call on 01604 210 488
About the conversation:
So, why is Quality essential for your business? Customer Experience is Improved Satisfied customers = increased profits Business is more efficient Less of your time wasted “fire fighting” It can run without you Happier Workforce (even if it is just you!) Increased productivity None of us seem to have enough time Work less achieve more Your business is growing fast There isn’t enough time to assess your operations It shows you are serious about continual monitoring and business improvement Differentiates you from competition Helps you win more business Allows you to tender for public sector and blue chip contracts But where do I start?Quality systems are not for everyone, so before you take any further action, why not meet up for an informal chat to see if quality is the right path for you to take. We will at the very least, answer the following questions.
Is quality right for me? I am only a small business, will it help me? I am already involved in Quality management but want to see if we could be doing any more. Will it take much of my time? How do I choose the right partner? What are the costs and are there any grants available?
